Return and Refund Policy

🔁 Lumivie™ Return & Refund Policy

Operated by Geebonie LLC
Last Updated: Septemper 6, 2025

At Lumivie™, your satisfaction is important to us. We understand that sometimes things don't work out—and that's okay. Below you'll find everything you need to know about how to request a return, how refunds work, and what conditions apply.

✅ Return Eligibility

We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To qualify for a return:

  • The item must be unused, unworn, and in the same condition that you received it

  • It must be returned in its original packaging, with any tags still attached

  • You must provide proof of purchase (order number or receipt)

Please note: Items returned without prior return authorization will not be accepted.

📦 How to Start a Return

To begin your return process, please email us at:
📧 support@lumiviebeauty.com
📞 Germany & EU: +49 176 31593674
📞 USA & Worldwide: +1 307 204 5578

Once approved, we will provide:

  • Return instructions

  • A return shipping address

  • A return label (when applicable)

💰 Restocking & Return Shipping Fees

All approved returns are subject to:

  • A 10% restocking fee, deducted from your refund

  • A $10 return shipping fee per item (unless the item is defective or incorrect)

We recommend using a tracked shipping service for all returns. We are not responsible for lost packages in transit.

🚫 Non-Returnable Items

We cannot accept returns for the following items:

  • Opened or used personal care or beauty products (for hygiene reasons)

  • Gift cards or downloadable products

  • Custom or clearance items

  • Hazardous materials, flammable liquids, or gases

If you are unsure whether your item is eligible, please contact us before returning.

🔁 Exchanges

Need something different? The fastest way to get the right item is to:

  1. Request a return

  2. Place a new order after your return is accepted

🇪🇺 EU 14-Day Cooling-Off Period

If your item was shipped into the European Union, you are entitled to cancel or return your order within 14 days, for any reason and without justification.
Return conditions still apply: the product must be unused, in its original packaging, and accompanied by proof of purchase.

📦 Damages & Issues

Please inspect your package immediately upon delivery.
If you receive a damaged, defective, or incorrect item, contact us within 48 hours so we can resolve it quickly.

💳 Refunds

Once your returned item is received and inspected:

  • We’ll notify you of approval or rejection via email

  • Approved refunds will be processed to your original payment method within 10–14 business days, minus restocking and shipping fees

  • If more than 15 business days have passed since your refund was approved and you haven't received it, please reach out to: support@lumiviebeauty.com

👶 Orders by Minors

All purchases must be made by adults or under adult supervision. Lumivie™ is not responsible for unauthorized orders placed by minors.

📫 Return Address

Returns must be sent to the address we provide during the return authorization process. Do not return items to our general warehouse or address without approval.

🏢 Contact Information

Geebonie LLC – Lumivie™
📍 30 N Gould St Ste R, Sheridan County, Sheridan, WY 82801, USA
📧 support@lumiviebeauty.com
📞 Germany & EU: +49 176 31593674
📞 USA & Worldwide: +1 307 204 5578