Contact Us
We Are Here to Help
Whether you have a question about your order, a product recommendation, or need help choosing what is right for you, we want to hear from you. Real people read every message, and we respond within 24 to 48 business hours.
Email Support
For all inquiries, please email us at support@lumiviebeauty.com
This is the fastest way to reach our team. We respond Monday through Friday between 9 AM and 6 PM Eastern Time. Emails received on weekends or holidays are answered the next business day.
What to Include in Your Message
To help us assist you faster, please include:
- Your order number (if your question is order-related)
- The email address used to place the order
- A clear description of your question or concern
- Photos if reporting a damaged or defective item
Common Questions
Order Status and Tracking: Tracking information is sent to your email once your order ships. If you have not received it within 5 business days of placing your order, contact us with your order number.
Returns and Refunds: Before requesting a return, please review our Refund Policy for eligibility details and step-by-step instructions.
Shipping Times and Delivery: For estimated delivery times to your country and customs information, see our Shipping Policy.
Product Questions: Not sure if a product is right for you? Send us a quick description of your skin type, hair concern, or goal, and we will recommend the best fit from our collection.
Business and Press Inquiries
For wholesale, partnership, press, or collaboration opportunities, please email support@lumiviebeauty.com with the subject line "Business Inquiry" so we can route your message to the right team.
Mailing Address
Geebonie LLC (operating as Lumivie)
30 N Gould St, Ste 36187
Sheridan, WY 82801
United States
Response Time Commitment
We respond to every inquiry within 24 to 48 business hours. During holiday seasons or major sale events, response times may extend to 72 hours. We appreciate your patience and will always get back to you.
