Shipping Info

Quick answers about Lumivie shipping. For the full legal details, see our complete Shipping Policy.

Where We Ship

Lumivie ships worldwide. We deliver to over 100 countries including the United States, Canada, United Kingdom, European Union, Australia, and most of Asia, Africa, and Latin America.

Processing Time

All orders are processed within 1 to 3 business days after payment confirmation. Orders placed on weekends or US public holidays are processed on the next available business day.

Delivery Times by Region

Standard delivery times after dispatch:

United States: 5 to 10 business days
Canada: 7 to 14 business days
Europe, United Kingdom, Australia: 10 to 18 business days
Rest of the world: 12 to 21 business days

Business days exclude weekends and public holidays. Delivery times are estimates and may vary based on your location, local postal services, and seasonal demand.

Shipping Costs

Shipping is calculated at checkout based on your destination and order weight. The exact amount appears in your cart before payment, so there are no surprises.

Tracking Your Order

Every Lumivie order ships with a tracking number sent to your email within 24 to 48 hours of dispatch. Visit our Track Your Order page for tracking links and step-by-step help.

International Customers: Customs and Duties

Orders shipped outside the United States may be subject to import duties, taxes, and customs fees imposed by your destination country. These charges are not included in our product prices or shipping fees and are the buyer responsibility.

Customs policies vary widely by country. We recommend contacting your local customs office for accurate information before placing your order.

Quick Answers

Can I expedite my shipping?
Expedited shipping options, when available, display at checkout based on your destination.

Can I change my shipping address after ordering?
Contact us within 12 hours of placing your order at support@lumiviebeauty.com. After 12 hours or once your order ships, address changes are not possible.

What if my package is lost or delayed?
If your tracking has not updated for 7 days or your package has not arrived within 30 business days of shipping confirmation, contact us at support@lumiviebeauty.com with your order number. We will investigate with the carrier.

What if my package arrives damaged?
Photograph the damage immediately and email us within 48 hours at support@lumiviebeauty.com. We will arrange a replacement or refund.

Need More Detail?

For full shipping terms including carrier responsibilities and refusal of delivery, see our complete Shipping Policy.

Contact Us

For any shipping question, email support@lumiviebeauty.com. We respond within 24 to 48 business hours.